Privacy Policy
Ben West Memorials respects the privacy of families who contact us for memorial, tombstone, repair, permit and design services.
Last updated: 30 May 2026
1. Information we may collect
When you request a quote or service, we may collect your name, contact number, client login, cemetery details, grave details, wording for the memorial, design preferences, uploaded photos, order details and payment-related proof where needed.
2. Why we collect it
- To prepare accurate quotes and memorial designs.
- To contact you about your order, design approval, payment or installation.
- To assist with cemetery requirements, permits, affidavits or supporting documents where applicable.
- To manage client portal updates, saved designs and customer communication.
3. Photos, wording and memorial examples
Memorial photos and wording can be sensitive. We use the information you send us only for the quote, design, production or installation process unless you give permission for it to be used as a public example.
4. Sharing of information
We do not sell your personal information. We may share necessary details only with trusted service providers, cemetery offices, installers, designers, administration staff or legal/municipal parties where needed to complete the service.
5. Security
We take reasonable steps to protect the information you share with us. No website, WhatsApp message or online system can be guaranteed 100% secure, so we recommend not sending unnecessary sensitive information unless it is required for the order.
6. Your rights
You may ask us to correct your details, remove unnecessary information, or explain what information we hold related to your order.
7. Contact
For privacy questions, contact Ben West Memorials at 082 801 5223, WhatsApp 079 521 1544, or email info@westh.co.za.